At Wheelopedia, we are committed to delivering your orders quickly, safely, and reliably.

1.   Standard Delivery

We offer standard shipping within India for Wheelopedia products.

• Estimated delivery time: 1–5 business days
• Delivery time may vary depending on your location, product availability, and courier
• Orders are generally dispatched after order confirmation and successful payment
• Once your order is dispatched, you may receive tracking details to monitor your

2.   Order Processing

Orders are processed after order confirmation and successful payment verification.

Processing time may be longer in certain situations, such as when product availability needs to be confirmed or additional information is required to complete the order.

Once your order has been handed over to the courier partner, the applicable delivery timeline begins.

3.   Shipping Charges

Any applicable shipping charges will be communicated during the ordering or checkout process before the order is completed.

Where a free or promotional shipping offer is available, the applicable terms and conditions will be displayed at the time of purchase.

4.   Shipment Tracking

After your order is dispatched, tracking information may be provided so that you can follow the progress of your shipment.

Please note that tracking information may take some time to appear or update after the package has been handed over to the courier partner.

5.   Delivery Guidelines & Address Verification

Serviceable Addresses: Deliveries are made to standard residential and commercial addresses. Signature or one-time password (OTP) verification may be required upon handover for secure delivery.

Accuracy: Please confirm full recipient details, contact numbers, and accurate pin/postal codes during checkout to prevent transit delays or failed delivery attempts.

6.   Delivery Delays

While we strive to deliver orders within the estimated 1–5 business days, delays may occasionally occur due to factors beyond our control, such as adverse weather, transportation disruptions, regional restrictions, or courier-related issues.

If there is a significant delay with your order, our team will assist you with the latest available delivery information.

7.   Damaged, Incorrect, or Missing Products

Please check the package and product condition when you receive your order.

If you receive a damaged, incorrect, or missing product, contact Wheelopedia customer support as soon as possible with your order details and supporting photographs or videos, where applicable. Our team will review the issue and guide you through the next steps according to our applicable policies.

8.   Undelivered Orders

If your tracking status shows that the shipment has been delivered but you have not received it, or if the shipment remains undelivered beyond the estimated delivery period, please contact us so that we can assist with the delivery status.

9.   Contact Us

For any questions regarding shipping, delivery, or your order, please contact:

Email: info@wheelopedia.com

Support Hours: Monday–Saturday, 10:00 AM – 08:30 PM IST

Wheelopedia — Making wheelchair and mobility product delivery simple and reliable.